Terms

Vela e Bardhë Effective date: 25/05/2026 Version: 1.0 1. Introduction These Terms and Conditions govern the use of the online platform of Vela e Bardhë, with NUIS L26904204B, located at Vlorë, Himarë, Dhërmi, Rruga e Kampit, Lagjja Kampi i Ri, Objekt Nr.10, Albania. The platform allows users to book rooms, reserve tables, purchase or book tickets for events, purchase selected physical products for pickup, and allows authorized users to manage these services. By using the platform, making a booking, completing a payment, or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the platform. 2. Contact information For questions related to bookings, orders, payments, or use of the platform, you may contact us at: Vela e Bardhë NUIS: L26904204B Address: Vlorë, Himarë, Dhërmi, Rruga e Kampit, Lagjja Kampi i Ri, Objekt Nr.10, Albania Email: book.vela@hotmail.com Phone: 0692495207 Website: https://velaebardhe.com 3. Platform services The platform may be used for: Booking rooms or apartments Reserving tables by available areas Purchasing or booking event tickets Purchasing physical products for pickup Receiving email confirmations Making online payments, where enabled Managing bookings, orders, and events by administrators/staff Available services may change from time to time depending on seasonality, availability, capacity, operational conditions, and decisions made by Vela e Bardhë. 4. Use of the platform The user agrees to use the platform only for lawful purposes and in accordance with these terms. The user must not: Submit false or inaccurate information Make fake bookings or orders Attempt to interfere with the technical operation of the platform Use the platform for fraud, abuse, or unlawful purposes Copy, modify, or distribute platform content without permission Access or attempt to access the admin panel without authorization Vela e Bardhë reserves the right to refuse, suspend, or cancel any booking, order, or access to the platform in case of abuse, misuse, or breach of these terms. 5. Room bookings Room bookings are made based on selected dates, number of guests, availability, and prices displayed on the platform. The user must provide accurate contact details, including first name, last name, email address, and phone number. A booking is considered valid only after it has been confirmed by the system or by Vela e Bardhë and, where required, after payment has been successfully completed. 6. Check-in and check-out Standard check-in and check-out times may be displayed on the platform, in the booking confirmation, or communicated by Vela e Bardhë. In general, bookings are calculated by nights of stay. The check-out date is not considered a paid night unless otherwise stated in the offer or agreement. If a guest checks out on a specific date, another guest may check in on the same date, according to the check-in and check-out times set by Vela e Bardhë. Early check-in or late check-out may be subject to availability and additional fees. 7. Room prices Prices may vary based on: Season Dates Room or apartment type Number of guests Minimum stay Promotional offers Applicable taxes or fees The final price is displayed before completing the booking or payment. If there is an obvious technical pricing error, Vela e Bardhë reserves the right to correct the price and contact the customer for confirmation or cancellation. 8. Table reservations Table reservations are made based on date, time, number of guests, and selected area. The user selects the preferred area, but not necessarily a specific table. Final table assignment may be made by staff depending on availability and operational organization. Table reservations may require manual approval by the administration. If prepayment or deposit is required, the reservation may not be considered confirmed until payment is successfully completed or approved by Vela e Bardhë. 9. Late arrival and no-show for table reservations The customer must arrive at the reserved time. In case of significant delay, Vela e Bardhë may hold the table only for a limited period. If the customer does not show up and does not notify in advance, the reservation may be cancelled. Deposits or prepayments may be non-refundable, depending on the applicable policy at the time of booking. 10. Events and tickets The platform allows users to view, book, or purchase tickets for events organized by Vela e Bardhë or held at its premises. Each event may have: Date and time Limited capacity Specific price Participation conditions Cancellation policy Description and promotional poster The ticket or confirmation may be sent as a PDF to the email address provided by the customer. The customer is responsible for entering the correct email address. Vela e Bardhë is not responsible for non-receipt of the ticket if the customer provides an incorrect email address. 11. Changes or cancellation of events Vela e Bardhë reserves the right to change the date, time, program, location, or organization of an event for operational, technical, weather, safety, or other reasons beyond its control. If an event is cancelled by Vela e Bardhë, customers may be contacted regarding a refund, ticket replacement, or another available alternative, depending on the case. 12. Physical products The platform allows the purchase of selected physical products for pickup. Products may include: Price Stock Variant Description Images Availability status Orders are subject to availability. If a product is no longer in stock after the order is placed, Vela e Bardhë may contact the customer for replacement, cancellation, or refund. 13. Product pickup Physical products are available for pickup only, unless otherwise stated. The customer must present the order confirmation and, if requested, identification or verification details. If the order is not picked up within a reasonable or specified period, it may be cancelled according to internal policies. 14. Payments Payments may be made through the methods available on the platform, such as: Online card payment, where enabled Payment on site Cash payment for selected products or services, where allowed Other methods displayed on the platform Online payments are processed by authorized payment service providers. Vela e Bardhë does not store full bank card details. A booking, ticket, or order may remain unconfirmed if the payment fails, is cancelled, or is declined. 15. Taxes and fees Prices may include or exclude taxes, service fees, or other charges, depending on platform configuration and applicable legal requirements. The final price, including applicable taxes and fees, is displayed before final confirmation of the booking or order. 16. Coupons and discounts The platform may offer coupons, promotional codes, or discounts. Coupons may be subject to conditions such as: Validity period Specific service category Minimum spend Usage limit Non-combination with other offers Vela e Bardhë reserves the right to refuse or cancel the use of a coupon in case of abuse, technical error, or unauthorized use. 17. Cancellations and refunds Cancellation and refund policies may vary depending on the type of service: Room booking Table reservation Event ticket Product order Specific cancellation conditions may be displayed during the booking process or in the confirmation email. Refunds, where applicable, may take time to be processed by the payment provider or relevant bank. Payments for used services, attended events, completed reservations, or picked-up products are generally non-refundable, unless otherwise required by law or by a specific Vela e Bardhë policy. 18. Accuracy of information Vela e Bardhë aims to keep the information on the platform accurate and up to date, including prices, availability, descriptions, photos, and schedules. However, technical errors, update delays, or unintentional inaccuracies may occur. Vela e Bardhë reserves the right to correct such errors and, where necessary, contact the customer with alternative solutions. 19. Platform availability We aim to keep the platform functional and accessible, but we do not guarantee that it will always be uninterrupted, error-free, or delay-free. The platform may be temporarily unavailable due to maintenance, updates, technical issues, internet interruptions, hosting issues, or circumstances beyond our control. 20. Admin panel and authorized users The administrative part of the platform is only for users authorized by Vela e Bardhë. Administrators and staff are responsible for: Keeping credentials secure Using the platform only for work-related purposes Not sharing access with unauthorized persons Updating data accurately Respecting customer privacy Any activity in the admin panel may be logged for security, audit, and operational management purposes. 21. Intellectual property All elements of the platform, including design, texts, logos, photos, structure, visual materials, code, content, and the Vela e Bardhë brand, are owned by Vela e Bardhë or used with the relevant rights. Users are not allowed to copy, reproduce, modify, distribute, or use platform content without prior authorization. 22. User responsibility The user is responsible for: Accuracy of the submitted information Proper use of the platform Checking booking or order details before confirmation Keeping confirmations, tickets, or documents sent by email Notifying Vela e Bardhë in time in case of changes or cancellations 23. Limitation of liability Vela e Bardhë is not responsible for damages, losses, or delays caused by: Incorrect data submitted by the user Issues with the bank or payment provider Technical interruptions or internet problems Non-receipt of email due to an incorrect email address Customer delay or no-show Extraordinary circumstances or events beyond reasonable control Nothing in these terms excludes liability that cannot be excluded under applicable law. 24. Force majeure Vela e Bardhë is not responsible for failure or delay caused by events beyond its reasonable control, including bad weather, natural disasters, power outages, major technical problems, legal restrictions, acts of authorities, emergencies, strikes, or similar events. 25. Privacy The use of personal data is governed by the Privacy Policy of Vela e Bardhë, published on the platform. By using the platform, the user agrees that their data may be processed according to the Privacy Policy. 26. Changes to these terms Vela e Bardhë may update these Terms and Conditions from time to time. The updated version will be published on the platform with the relevant effective date. Continued use of the platform after changes are published will be considered acceptance of the updated terms. 27. Governing law These Terms and Conditions are interpreted and applied in accordance with the laws of the Republic of Albania. Any dispute arising from the use of the platform or from these terms will first be attempted to be resolved amicably. If no amicable solution is reached, the dispute will be referred to the competent authorities according to applicable law. 28. Contact For any questions regarding these Terms and Conditions, you may contact us at: Vela e Bardhë NUIS: L26904204B Address: Vlorë, Himarë, Dhërmi, Rruga e Kampit, Lagjja Kampi i Ri, Objekt Nr.10, Albania Email: book.vela@hotmail.com Phone: 0692495207 Website: https://velaebardhe.com